How is Pavlok 3 different from its predecessors?
- We massively improved Bluetooth pairing so the device now works flawlessly; 2. We added waterproofing, which was the biggest culprit for the device failing in the past; 3. It can now be combined with an Apple/smart/analog watch in addition to it being worn as a standalone device; 4. We redesigned the app to help you stay present and aware during the day, and modified the snap to become a mindful indicator bringing you back to now; 5. It now has three programmable buttons; 6. It is sexier
Last updated: November 17, 2020 07:22
What's your support email address?
It’s [email protected]
Last updated: November 17, 2020 07:22
What is Indiegogo and how does crowdfunding work?
Check out the “First time on Indiegogo” section below!
Last updated: November 17, 2020 07:22
When will I receive my device?
If you want your device in time for Christmas, make sure you select one of the perks that ships in December. If you are okay with getting it after New Year’s, select one of the perks that ship in January.
Last updated: November 17, 2020 07:22
I'm a journalist, where can I find press materials?
You can download our press kit at mediakit.pavlok.com, or contact us at [email protected]
Last updated: November 17, 2020 07:22
Can I buy a larger quantity? Are you looking for agents and distributors?
Yes, contact us at [email protected]
Last updated: November 17, 2020 07:22
When will you ship my order?
All orders will be shipped on December 1st. Take note that we will send you an email to confirm your order a few days before that!
Last updated: November 17, 2020 07:22
How long does shipping take?
In time to get to you by Christmas! :) And yes, this includes global orders (even though COVID-19 might affect postal service processing times, in which case all bets are off…)
Last updated: November 17, 2020 07:22
Will I need to pay VAT?
This depends on the customs regulations of your country.
Last updated: November 17, 2020 07:22
Do you offer a warranty?
Yes, the device comes with a one-year manufacturer warranty.
Last updated: November 17, 2020 07:22
Is the snap safe?
Pavlok’s snap has been engineered to be safe, effective, and painless. You can adjust its intensity inside the app if you’d like it to be weaker or stronger. The purpose of the snap is to grab your attention and bring you back into the present moment.
Last updated: November 17, 2020 07:22
Does Pavlok work with Android phones as well with iPhones? Does it work with tablets?
Absolutely, there’s a Pavlok app both for Android and iOS. You can use Pavlok with an iPad or most Android tablets. We’ve found that Samsung Galaxy A10 phones and A-series tablets don’t support Pavlok (as they don’t have adequate Bluetooth low energy support).
Last updated: November 17, 2020 07:22
How long does the battery last?
For the typical user the device will last at least a week on a single full charge.
Last updated: November 17, 2020 07:22
Do wristbands come in different sizes?
The wristband is adjustable, so it will fit you for sure!
Last updated: November 17, 2020 07:22
Is it water resistant?
Yes, Pavlok is water resistant and can be fully submerged in water up to one metre. The device is fully safe even if wet!
Last updated: November 17, 2020 07:22
What is Pavlok’s position on privacy?
Pavlok believes your data is yours. You choose which data you sync with Pavlok, and how you want to share it. You can delete your account and remove your data at any time. If you have any questions, email us at [email protected].
Last updated: November 17, 2020 07:22
I’d like to see the Pavlok disclaimers / terms and conditions.
Check out https://pavlok.com/policies/
Last updated: November 17, 2020 07:22
Is the old Pavlok going away? Will it still work?
Pavlok 2 will remain for a period of time, but we will stop updating the apps and software in the future.
Last updated: November 17, 2020 07:22
What’s happening with Shock Clock 2?
Shock Clock 2 will be available for the near future.
Last updated: November 17, 2020 07:22
Do current Pavlok users get a discount?
They sure do! Email us at [email protected] to get your special discount link.
Last updated: November 17, 2020 07:22
What's the difference between Sports and Deluxe version?
Pavlok Sports comes in Pearl White or Obsidian Black with a silicon band. Pavlok Deluxe comes in Obsidian Black, Aegean Silver, or Rose Gold with a metallic mesh band.
Last updated: November 17, 2020 07:22
Don't see your question above?
Send us an email at [email protected]
Last updated: November 17, 2020 07:22
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.